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help_support_guides
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Help Support Guides
- Support Options
This article outlines various support options available through ThinkGeo. It explains the various methods and recommendations of which options work best depending on your issue.
- Enhancement Tracker
Here we discuss the Map Suite enhancement tracker which enables you to suggest new features and vote up and down features submitted by other customers.
- Support Ticket Guide
This guide explains how to create a support ticket using the ThinkGeo customer portal. The guide also covers recommendation on when to use a support tickets versus other forms of support.
- Discussion Forum Guide
This guide explains how to create a constructive discussion forum post. It outlines the best practices in posting to ensure that your GIS questions get answered quickly and accurately.
- Sending Data to Support
This guide details the various ways of sending data to our support staff.
- Daily Builds Guide
This guide explains the details of the Map Suite daily build process and offers step by step instructions on how to access the builds. The daily builds are an integral part of Map Suite development process and allow developers access to real-time bug fixes and new cutting edge features before their official release.
- Release Cycle Guide
This guide explains the process and rations behind the Map Suite release schedule. It outlines release dates, version information, and various aspects related to publicly releasing Map Suite software.
help_support_guides.1441704615.txt.gz ยท Last modified: 2015/09/08 09:30 by admin
